Job Responsibilities: Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. Complete departmental monthly reports. Conduct relative sales calls to target segment as per the sales plan set up by the Director of Commercial. Prepare relative reports as required by the Director of Commercial. Responsible Business: Participate in all community relations activities. Guest Experience: Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs. May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs. Qualifications and Requirements: High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred. Must speak fluent English. This job requires ability to perform the following: Frequently standing up and moving about the facility. Type at least 50 wpm; proficient PC computer skills. Carrying or lifting items weighing up to 25 pounds. Communicating with customers, employees, and third parties. Use a keyboard to generate correspondence, reports, etc. Handling objects, products and computer equipment. Other: Communication skills are utilized a significant amount of time when interacting with clients and guests. Reading and writing abilities are utilized often. Basic math skills are used frequently. May be required to work nights, weekends, and/or holidays. What You Can Expect From Us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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