Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreements.
- Escalate performance issues with external providers to minimize adverse impact of systems availability on business continuity.
- Source and secure appropriately skilled resources to meet current and future needs and comply with agreed standards and procedures.
- To work with the Operations Manager to translate the Groups IT Strategy into operational deliverables, contributing to and participating in the design and implementation of new and improved service offerings.
- To ensure that the on-going support service for all systems in use by others is of the highest possible standard within the available resources.
- To provide effective management, guidance and support to team members.
- Ensure an effective and appropriate working relationship with the ICT Project Team. 9- To undertake regular reviews of the overall service being delivered by ICT, measuring

customer satisfaction and identify areas for improvement with appropriate actions.

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (preferred)