We are Opal Diving Club, our goal is to be the leader indiving education, recreational diving adventures, and marine conservation,providing top-tier equipment and expertise for divers of all levels. We areseeking team members to join us and deliver unforgettable, purpose-driven experiences. Opal Diving Club is the signature product of JABA, asubsidiary of Baheej Investment Company and owned by ASFAR, a Saudi Tourism Investment Company under the Public Investment Fund, operates in collaborationwith AWN Enterprises and Tamimi Group. As a premier Destination Management Company (DMC), JABA is redefining tourism and leisure in Yanbu and surroundingregions. Duties and responsibilities include: Adhere to PADI and Opal Diving Club standards and procedures. Welcome customers providing a warm and friendly atmosphere. Listen to guests' needs and advise accordingly. Manage guest registration, orientation, and transportation logistics. Effectively manage guest requests and complaints, escalating to the manager when necessary. Manage bookings, payments and tills reconciliation. Maintain and update the reservation system with current availability, bookings, and client details. Promote activities, additional services, and retail items. Certify PADI students. Manage communication channels. Advocate for Opal marine conservation efforts and diving safety standards. Assist with and facilitate relations with local and international travel agencies, and hotel sales departments. Manage day-to-day administration and record-keeping. Stay informed about new attractions, events, and company policies to provide accurate and current information to guests. Keep up-to-date with knowledge of retail items, including souvenirs, travel essentials, and locally made products. Upsell retail items and services by understanding and explaining their benefits and significance. Requirements Technical High school diploma or equivalent. Own car. Fit for diving medical approval. Minimum of 2 years of experience in a customer service or front desk role, preferably in the tourism industry. Minimum 3 years accounting and/or administration experience. Fluent in English and Arabic is a must. Knowledge of up-selling and cross-selling skills. Proficient with Microsoft Office and/or Mac OS. Proficient with the use of Excel. Personal Excellent communicator and public talking. Ability to work flexible hours, including weekends and holidays. Strong organizational and multitasking abilities. Able to work with different cultures and nationalities. Ability to self-motivate and deliver to agreed deadlines. Well organized and punctual is a must. Enthusiastic, hard-working and safety oriented. Customer service focused with excellent interpersonal skills. Able to assist with dive centre administration and planning. Desirable Skills Degree in tourism, hospitality, or a related field. Social media posting skills. Working knowledge of dive centres activities, allowing for delivery of a “wow” experience. Experience working within the luxury hospitality sector. Enthusiastic about scuba diving, snorkelling and marine life. PADI certified diver is a bonus. Additional languages, preferably Spanish, Italian, French, German.
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