Every day is different, but you’ll mostly be: Controlling, monitoring, and communicating room status with the front desk. Practicing safe work habits; following MSDS and OSHA standards; wearing protective safety equipment and participating in safety committees as directed. Ensuring quality services are rendered in meeting guest needs and enhancing guest relations. Inspecting, monitoring, and maintaining the level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas as assigned while maintaining the IHG Clean program. Enforcing standard procedures for the acceptance, security, and return of guest lost and found items. Assisting in conducting inventories of uniforms, linen, supplies, and equipment as required and ordering and receiving supplies to maintain adequate inventory levels. Providing ongoing training to Room Attendants and Housepersons. Assisting in cost control and payroll. What we need from you: It’s a physical role, and you’ll be on your feet most of the day, so fitness is important. Occasional lifting of items up to 50 pounds / 23 kilograms and/or pushing/pulling heavy objects. You may need to bend and kneel to complete some activities. Literacy skills - reading, writing, and basic math skills. Flexible attitude to shifts – you may be required to work nights, weekends, and/or holidays. High school education, GED, or equivalent experience. Minimum 3 years of experience working in housekeeping is required in a high-volume hotel, conference center, or resort, with at least one of those years in a supervisory role. What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us, and you’ll become part of our ever-growing global family. Who we are: As the world’s first and most global luxury hotel brand, Inter Continental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the Inter Continental brand, and to be part of the brand, you will have a thirst for travel, a passion for culture, and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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