Collect and filter customer calls, identify needs and answer or manage accordingly any technical request to ensure general support requests from customer are answered Issue Service Request for intervention and ensure follow up with Planning team Follow and support Field Service Engineer during intervention at customer site Follow up and ensure Sales Order and Service order required are created and aligned Collect and send technical report to customer Coordinate audit execution: Diagnostic Visit, ECO audits, Line audit Organise standalone / complete line regular maintenance and emergency intervention Focus on customer proximity Manage Warranty intervention following Issue resolution process The Successful Applicant Holder of a Bachelor's degree or equivalent technical qualification, you possess at least 5 years of relevant sales/after-sales/technical experience in an industrial B-to-B environment.
You are fluent in English and French.
What's on Offer Our client offers an interesting remuneration package with a regional scope of work and career progression opportunities.
إعلان
Customer Care Manager - Leader In Packaging Solutions, Algiers [el Djazaïr]
Free
Customer Care Manager - Leader In Packaging Solutions, Algiers [el Djazaïr]
Algeria, Algiers Province, Algiers [el Djazaïr],
نشرت January 6, 2025
وصف
تفاصيل الوظيفة
⇐ العمل السابق |
الوظيفة التالية ⇒ |