Job Description: The jobholder will have to perform the following activities: A. Maintenance and Support The main responsibility is to make our partner’s staff able to take over the maintenance of hardware/software and support operations of the BEAM9 system. These operations consist of: Support the Customer’s IT Administration team in daily monitoring and ensure contact with the Maintenance team in France for IT activities and suppliers for hardware replacement; Support the Customer’s Production team in day-to-day operations on GEOINT/IMINT activities, to take into account administration and ensure contact with the Engineering team in France; Support Training activities; Support all operations in KSA, like deployment, acceptance phases, or training; Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware updates and upgrades. B. Customers’ relationship Participate in all necessary meetings, conferences, or workshops with our customers to ensure the appropriate level of service; Contribute to reflecting customer’s expectations or requests; Support the activity in its evolving context (support operational teams, provide operational updates and requirements). C. Communication and reporting Ensure regular reviews and updates on activities to the team and the program manager; Set up and maintain KPIs allowing the monitoring of the maintenance and support activities; Capitalize knowledge (documentation and procedure writing, good practices gathering…)Maintain good relationships with the different actors involved in the platform (customer, back-office, providers, and partner); Support deployment, lifetime operation, and performance management of all Maintenance Program deliverables; Main requirements Must Have Education: Master’s degree in computer science Successful experience in maintenance and support programs; Communication skills to adapt to a wide variety of interlocutors in a multicultural environment Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS); Linux knowledge (Cent OS)Virtualization VMware v Sphere suite Additional skills IMINT/GEOINT trade core and geospatial software (I4 D, SOCET GXP)IT: archiving, hardware (HP Blade System, server, Cisco), storage (HP 3 PAR), Backup (Net Backup, Acronis), antivirus Working with basic network devices and concepts such as IP, DNS, firewall, and routing. Knowledge in Database is a plus (Postgres, My SQL)Knowledge in cloud technology is a plus (Docker, Kubernetes)Ability to learn and understand various, complex, and technical subjects Analytical skills to summarize and simplify complex topics Ability to steer several activities in parallel Languages English mandatory Arabic, a strong plus French, a plus This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation, and sustainable growth. Company: Airbus Defence and Space Saudi Limited Employment Type: Fixed term Experience Level: Professional Job Family: Customer Eng. & Technical Support & Services
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