The Engineering Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.

As part of the Software Management Services (SMS) team, the ‘**Enterprise Apps and Migrations Operations Manager’ **has 2 major responsibilities:- Manage a team made up of approx. 25 staff including 3rd party contractors
- Balance risk, whilst driving the Migrations and Servicing team to meet business driven deployment volumes
- Identify and leverage opportunities for continuous process and performance improvement through workflow changes, automation, and resource allocation
- Work closely with internal and third-party partners to ensure that migrations are completed on time and that the necessary tools and infrastructure required to automate migration are available.
- Address client escalations and/or proactively address potential client concerns
- Work closely with senior management to align the SMS Migrations and Servicing function with tactical and strategic objectives
- Lead and develop team members through coaching, mentoring, and direct instruction.
**Skillset Requirements**
- 10+ years’ experience in an Enterprise environment
- 5+ years’ experience with Level 3 support of Windows OS
- 5+ years’ experience working with Microsoft SCCM
- Thorough understanding of ITIL best practices in relation to incident, change and deployment management
- Able to prioritize teams work based upon risk vs reward
- Working knowledge of scripting, SQL Server, web technologies
- Ability to manage and coordinate tasks in multiple regions and across time zones
- Excellent written and verbal communications
- On-Time project management and delivery
- Will be considered a plus: Intune/MDM experience

**Qualifications**:

- Bachelor’s Degree in IT / Computer management
- 10+ years multi-disciplinary IT experience
- 10+ years managerial experience
- ITIL and/or COBIT Certification
- Experience managing multiple staff across various functional roles and locations
- Experience hiring, developing, and retaining highly skilled teams
- **Job Family Group**:
Technology
- **Job Family**:
Systems & Engineering
- **Time Type**:
Full time Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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