Summary:
The Tele-Sales Representative shall be able to promote and sell the company’s products and services over phone calls. Besides, should also be able to determine the customer requirements and preferences. Shall be able to maintain a record of the customer details and update the same in the database. Moreover, should be able to achieve your sales targets.

As a Telesales Representative, one should be well-spoken and have the ability to maintain a calm composure at all times. In addition to this, he/she should have excellent communication, negotiation skills, build and maintain long-lasting customer relationships.

The goal is to contribute in sustaining and growing the business to achieve long-term success.

**Duties**:

- Calling customers and updating them about the company's products, services, or new launches
- Addressing any customer queries and complaints
- Questioning customers to understand their requirements and preferences
- Maintaining and updating database with customer information
- Fulfilling the monthly and yearly sales target
- Creating and presenting detailed sales reports
- Directing potential sales leads to the Sales Representatives
- Maintaining a record of day-to-day calls and sales activities
- Assisting the Sales department in planning and implementing effective sales strategies
- Monitoring KPIs and sales achievements
- Analyzing and presenting competitor sales activities
- Keeping up-to-date with the latest industry developments and company offerings
- Assisting in facilitating future sales
- Noting customer requirements or orders and processing the same to the concerned department
- Attract new clients, Identify sales opportunities and business partnerships
- Participate in different industry events such as fairs, conferences etc. so as to be up-to-date with market trends and expand his/her professional network
- Identify sales opportunities and business partnerships
- Other Task as assigned by Sales Manager/ICT - Director

Qualifications:
Bachelor Degree or Diploma in Information Technology/Computer Science or related with Proven work experience as a Telesales Representative, Tele-Sales, or a similar position in the Sales.

**Knowledge, Skills, And Abilities Required**:

- Knowledge of modern office procedures and processes.
- Able to work alone without much guidance.
- Able to establish and maintain healthy working relationships with people in course of work.
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Proficient with Microsoft Office Suite or related software.

**Education**:

- Diploma (preferred)

**Experience**:

- Tele Sales: 2 years (preferred)

**Language**:

- English (required)
- Arabic (preferred)

License/Certification:

- Information Technology Certification (preferred)